Just to be upfront with my readers this blog is focussed upon the use and development of Business Processes and Computer Systems within the National Probation Service (NPS) and then a Community Rehabilitation Company (CRC) being based upon my working experiences from 2006 to 2016. I am not a qualified Probation Officer. But I have a long career prior to joining probation in the private sector in Business and Computer systems. First employed in 2006 within the NPS West Midland Trust, Learning and Development Unit, Selly Oak, Birmingham as a Business Support Training Officer. Then I jointly supported the Learning and Development Unit and the Central Birmingham based Business Transformation Unit (BTU) initially supporting the System Testing and Implementation of Delius. Then in 2013 I was appointed as a Transformation Administration Manager within the Birmingham based Business Transformation Unit (BTU). I was then transferred to a CRC in 2014 before being made redundant in 2016. I cannot blog on the current (2024) HM Prison and Probation Service (HMPPS) since I have been outside the Probation Service since 2016. So essentially it is more of a historical record but the effort to write it is based upon me wanting to communicate on “a lessons learnt” basis that may influence and benefit those currently working within the HMPPS. It is also an historical record of the events I experienced at the NPS and then CRC.
So why start blogging on
Probation after 8 years outside of the service?
When I was at Probation, like
many others, I followed Jim Brown daily since he was telling the “truth”
particularly through the blitzkrieg period of change. But over the
last 8 years I have only on rare occasions popped onto his blog to see how
things are going at Probation now the HMPPS. So having done one of my normal
LinkedIn posts that covered a bit about Probation I was surprised to get a
personal message to call him. Which I did and we had a brief chat on Monday
230924. He asked me if I had any more relevant contributions. I explained that
obviously all my experiences are now from the 2006 – 2016 period so lacking
relevance to HMPPS in 2024. Then it occurred to both of us during our
conversation that those experiences might help those trying to sort out HMPPS
today. I explained that particularly my NPS experience, not my CRC experience,
was a very positive part of my career particularly in respect of the people with
whom I worked. Whilst my experience of the Business Systems and Computer Systems
was just the opposite. But I had started in 2006 with the best intentions of
improving both of these aspects and to be perfectly frank after 10 years of
hard motivated work I achieved nothing. I don’t know another part of my career
where it was so difficult to influence and effect change to Business Processes
and Computer Systems. So if any contribution on here could help those now
within the HMPPS family achieve these changes now I wouldn’t feel my 10 years
was such a waste of effort. My commitment can only be a positive and
constructive one since I don’t do negative or political.
So I walked out of the Probation Offices in Central
Birmingham for the last time on the 3rd July 2016 having been
disposed of by Reducing Reoffending Partnership (RRP) a Community Rehabilitation
Company (CRC) that was now trying to run the Probation Private Services for
Derbyshire, Leicestershire, Nottinghamshire, Rutland, Staffordshire and the
West Midlands. I was deemed redundant and my services were no longer required. Not
the best of timing for them or me. In their case with me having a long career prior
to Probation in Business Systems design and implementation in the Private
Sector they needed me and others like me more than ever with the chaos now being
unleashed. Instead they were dependant on the ”all knowing” but “knowing
nothing” highly paid consultant swarms now descended on Probation. Many just
out of university but deemed chargeable to the Ministry of Justice no doubt with
a cashback into the RRP coffers. But it also has to be acknowledged that there
were some very smart experienced consultants with some clearly wanting to
support our side of how we wanted change implemented. That is carefully and
progressively.
These consultants actually listened and didn’t just feedback
but actively joined us in trying to get some constructive steer on the changes themselves
and the rate of change being planned. They also took some risks within their own Consultant
Management Companies, who had won the lucrative change management contracts
from the MoJ, in supporting our side of the story. But unfortunately they
weren’t listened to either so blitzkrieg commenced at pace.
The tide of change from Government and the MoJ was too
strong and too fast for all of use to contain or control it. They had enforced
a blitzkrieg approach to changing Probation. Probation had established its
fundamental principles over 100 years and these were already being improved
upon as a result of the Carter Report, by a Probation Officer, and its
implementation through the 2006 to 2010 period. Things were improving in a
Japanese style of incremental improvements like the national use of a new
Offender Management System called Delius and access to the Police ViSOR System.
Although OASys was in most need of re-engineering it was not on the to do list.
Probation had never faced a blitzkrieg Government attack before and it was very
ill prepared to counter it. Other Government Departments, particularly our own HM
Courts and Tribunals Service (HMCTS) never came in with any support since
whilst we were under attack they could standby avoiding being attacked
themselves. Needless to say HM Courts and Tribunals Service (HMCTS) was also
being attacked under austerity principles with many local court closures
impacting the application of good and tried local justice principles. The blitzkrieg
approach funded by the Government threw money at the private sector to
establish the principles of probation moving to the private sector in the form
of the CRC’s. So I was transferred to a CRC.
We CRC staff, being ex- NPS staff, were now considered only
eligible to be treated with a sort of private sector employment status.
Essentially exiled out into the wilderness. With no doubt their planned
lowering of pay rates to reflect our drop in both economic and social status.
Yes I was now employed by a new lowly entity in the Government MoJ come Probation
hierarchy, which was soon to be dropped a peg down on bloc below the unit with
the lock and keys the Prisons which were to upstage Probation in the political
hierarchy creating the illogical HMPPS.
NPS Induction Training in West Midland taught the hierarchy
where the Courts were the very top supported by the Probation Service with the
Prisons as a service locking them up as punishment and to protect the public.
Whilst the Carter Report rightly recommended the Prison’s rightly focussed on
rehabilitation whilst in a custody setting. Training Prison Officers on Rehabilitation
Practices we were always amazed at how enthusiastic they were about acquiring
these new skills and looking forward to applying them within their prison
settings. Just the locking up although critical was very boring and
contributing to prisoners futures much more rewarding. Probation was a highly
respected Court Service which has been that way almost from the beginnings of
Probation as detailed in the Probation of Offenders Act 1907. Totally
integrated into the Court System allowing them to administer justice and
protect the public. Probation was a service geographically distributed in the
community operating in support of the Courts as a Court Service.
So that was it. Probation was over for me. I had tried very
hard with many other like minded and motivated people to get the Probation
Business Processes into a better state. We even organised a group of Trusts covering
London, Devon and Cornwall, Nottinghamshire, Staffordshire, South Yorkshire and
the West Midland to establish a common National Business Standards System on
the TIBCO Nimbus business mapping product we all had installed and were using
daily. Although we tried we got little support from the MoJ in terms of this
initiative which was in fact seeded from the bottom of the organisation upwards.
Never the right way to get something established. The West Midlands had already
lead on Business Change with its Modelling District Projects but it was only
when we combined with the Staffordshire Trust that we gained access to their
more advanced use of TIBCO Nimbus which we quickly adopted. Obviously other
Trusts had quite independently taken to using TIBCO Nimbus no doubt being
targeted by the TIBCO sales force. Whilst we had some MoJ meetings in London where
they were impressed by our TIBCO Nimbus efforts it was never formally adopted
and was not included in any MoJ Directives to the Trusts.
I suspect many in Probation may not even be aware of this
TIBCO Nimbus initiative taking place in some Trusts. Even within the TIBCO
Nimbus active Trusts their own staff were not always aware of its purpose and
presence. Not being a subject included in any National Probation Communications
for many using it was not seen as a priority. There was certainly no national
sign off of the TIBCO Nimbus Business Processes thereby not making them the de
facto way of working for everybody. It was a mess. Had it been better
established it may have helped us better deflect some of the blitzkrieg attack
on our undocumented working practices. We really had nothing concrete or
national to defend ourselves with in respect of standardised business
processes. With no defences it was inevitable we would lose the battle.
But the one last stand I took supported by my Business
Process Design colleague along with surprisingly an RRP Consultant, was to try
and convince the Reducing Reoffending Partnership Board to use our Business
Processes already mapped in TIBCO Nimbus as a basis for building the new
business models brought about by the creation of the CRC’s It made so much sense. This proposal to the RRP
CRC Board was dated the 9th July 2015 and I still have a copy I can
share on here in the future. I also initiated a brilliant commercial
negotiation with TIBCO to virtually have free use of Nimbus for a period to get
it established. What was there not to like. But the proposal got rejected by
the RRP CRC Board.
The TIBCO Nimbus Servers were
torn out of their server racking and sent for scrap. Somewhere I have photos of
them lying on the scrap pile representing many years of process design and data
entry work. Then beyond belief they started a Business Process Mapping Project
to go around collecting all the information again from relevant Probation staff
groups and then re mapping it all in Microsoft Visio a product considered very unfriendly
for everyday business users being more aligned with the needs of IT Staff.
So to the end of my story at
Probation with the CRC RRP making me redundant on 3rd July 2016.
Exactly 1 year after our TIBCO Nimbus proposal to the RRP CRC Board had been
rejected. My work Nimbus colleague was kept on to continue but without having
TIBCO Nimbus and having to return to using Microsoft Visio the objective of installing
business systems onto all employee desk tops where they would be used daily by the service was now impossible. My
Nimbus work colleague soon left since Business Process Planning was not a
priority in the midst of all the firefighting now required to maintain some
sort of Probation Service.
Now just to complete the conversation I had with Jim Brown.
He said write me a “taster” and I will see if I want to link to it. This is
that taster. But included in it is a early High Level Flowchart for use in the
West Midlands that I produced way back to illustrate the importance of having a
holistic view of all the Business Systems.
The truth is I have many other resources that are now dated
like all the original TIBCO Nimbus Process Maps extracted in a PowerPoint format.
Along with various other methodologies and techniques we developed and used
like iPresentation and iProcess along with Work Instructions. In fact lots of
my historic bits and pieces accumulated over 10 years at Probation that may possibly
interest probation staff historically or maybe in some cases prove worth reusing
today in the HMPPS.
But to be effective though what Probation needs is what my
last American Company had which was what they called its own university (Pollak
University). In fact it wasn’t a University in our sense of the use of the word
meaning a verified academic learning institution. But it was where all product knowledge,
manufacturing knowledge, research knowledge, business processes knowledge and
computer systems knowledge was documented, co-ordinated, researched and
communicated. It had dedicated librarianship, research and training
capabilities. Research papers could be submitted and reviewed and so forth. Essentially
a “one stop” place for all knowledge and processes within the business entity. So
they called it a University. Now if this blog got to the MoJ and it triggered
them to setup up a “Probation University” that would justify all the 10 years I
spent and enjoyed at the National Probation Service. The first thing that needs
researching, documenting and standardising and communicating is all the
Business Processes. This is about adopting an ideology that Probation can have
a common set of Business Processes applied right across all geographical and
business areas. To make it happen it needs a champion in this ideology and that
champion being in a position at the top with the powers to implement it. There
is an argument that computer systems in the future will have built into them
workflow principles and this has been accelerated by the AI developments. But
until these systems are developed and made available it is vital that all
Business Processes are standardised and documented in a user friendly way.
Some may consider the Probation Institute established in 2014 could act like the Probation University I have proposed. My view is it should definitely form part of the Probation University. But a concern might be that once it became MoJ financed would it as a "membership" financed organisation have its independence compromised. I don't see it this way. The membership of the Probation Institute are working at the front line of the Service and their constructive contribution is vital and should be within the my proposed Probation University framework. But the scope of the Probation University is much larger than that of the Probation Institute. The Probation University defines and drives the operational activities of Probation both staff and systems. I appreciate its a much used cliche to suggest we should all operate like Amazon and some strong views exist suggesting you cannot apply their methods of effectively shipping goods to essentially the practice of a social science. All I would just say is let an Amazon IT system designer with their keystroke counting audit techniques and workflow engineering skills redesign OASys. The time we waste on OASys could then be spent with our clients (Do we call them clients or offenders these days ?) doing our social science best practices more effectively.
Within the Probation University the study of Social and Behavioral Sciences should far exceed the focus on Business and Computer Systems. They are our prime activity. It is what we do working with our clients. So Psychology, Sociology, Anthropology and Criminology along with an endless list of other subjects that need to be included within the Probation University framework. If this blog post achieved the setting up of
a Probation University whilst I am now outside the organisation it would be
amazing since I could never achieve it whilst working within the organisation.
Now to share with you a High Level Offender Management Vertical Workflow Map
which is now 12 years old covering Offender Management Process Flows (circa 2012) within the Staffordshire and West Midlands Probation Trust. I am sure this could be edited in less than a
few hours to accurately represent current HMPPS
Probation Business Processes since I suspect much of the supporting documentation (paperwork) has remained unchanged. Although the computer record updating may have changed. I just don't know. Maybe it is a starting point to commencing
Business Workflow and Process Mapping. Certainly Indeterminate Prison Sentencing has changed with the removal of IPP's by coincidence in 2012 (As usual just after the map was drawn !!!!) although their removal was from memory not retrospective. If it generates any interest I have another High Level Horizontal Workflow Map I can share showing
the relationships between all those parties linked to Probation once again
somewhat dated but easily updated. Enjoy. Banno
Link to High Level Map below.
Once launched use the normal "pinch-to-zoom" gesture to zoom in and zoom out of the PDF to read the small print.
https://drive.google.com/file/d/1Pw4dIYts48SVHQxhE1iKxl5r6eil4RJE/view?usp=sharing
