PP24005 Business System Visualisation V01 131024

 As a Guest on Jim Brown’s blog please don’t be put off by the Business System Visualisation title above  this post. It is not going to be what you maybe expecting. Importantly the Western World’s interpretation of this subject relates to Flowcharts, Entity Relationship Diagrams (ERD), Business Process Model and Notation (BPMN), Organisation Charts and System Architecture Diagrams. Whilst the Eastern World’s, and originally, I am focussing upon the Japanese approach, which is to keep it visually very very simple. The Japanese only do simple. Their writing was derived from pictures like the Chinese. So this leads to me highlighting a Japanese technique of building quality into everything called Poke Yoka. Now I am not going to bore you with much more narrative on this subject here but I do recommend if you are interested buying a copy of my book “Organisation Change – Japan” which can be purchased for £9.95 from Amazon using this link.

http://www.amazon.co.uk/dp/0950871842

So back to Probation. Within the Staffordshire and West Midlands Probation Trust (SWMPT) there was a huge focus on looking to streamline and simplify our Business Processes. Part of this thinking was ensuring those using our services understood clearly what we had to offer. So the Sentencing Court, and in particular the Magistrates themselves were considered one of the key business drivers that needed to clearly understand what services we offered. So the “Probation Bench Guide” was the equivalent to what a Private Sector business would probably call their Sales Catalogue.

Now taking on the Japanese way of thinking. Which was to keep it brief, simple and visually stimulating and it will get used. So the SWMPT decided to develop a very modern “flip card” Probation Bench Guide rather than use a normal printed book. Photo below.

SWMPT Probation Bench Guide (March 2013)

I can claim no credit whatsoever for this excellent piece of work. But I think we should here give credit to two exceptional individuals who created it within the SWMPT Graphics Unit. Managed by Gavin Pearce supported by Hardeep Singh an exceptional Graphics Consultant. I have followed both of their careers since they left Probation and both deservedly are doing exceptionally well. Gavin Pearce now at the NHS Charities and Hardeep Singh now at the Co-operative Bank plc . The important thing about both of them is they were always willing to help me, that irritating novice computer graphics person trying to acquire these skills to support my hobby.

Take a look in detail at this Probation Bench Guide below.  

https://drive.google.com/file/d/1ohS6aXXxsBRC0bT3358o00Kca0UE6Mnp/view?usp=sharing